ek 33's Privacy Policy

1. Introduction and Scope

This privacy policy applies to the ek 33 platform. By using the ek 33 website and its related services, you are considered to have agreed to the terms described in this policy. This policy outlines the overall framework for how ek 33 collects and manages user information.

If you disagree with any part of this policy, we recommend that you read the relevant Frequently Asked Questions section before using our services, or contact us directly. ek 33 reserves the right to update this policy at any time, and continued use of the services after any changes will be considered acceptance of the updated policy.

This privacy policy is an integral part of ek 33's overall Terms and Conditions. Both documents should be read together, as they complement each other.

2. What Information We Collect

We collect various types of information when you open an account on the ek 33 platform and as you continue using our services. This can be divided into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — the minimum age to participate on ek 33 is 21)
• Mobile number and email address
• National ID card or passport details (for account verification purposes)
• Payment information — account identifiers linked to bKash, Nagad, Rocket, or bank transfers
• Login credentials (username and encrypted password)

2.2 Information Collected Automatically

• IP address and device identifiers
• Browser type, version, and operating system
• Navigation patterns on the platform and session duration
• Transaction and betting history
• Cookie and local storage data

Financial transaction information is handled directly through our payment processors, and card numbers or PINs are never stored on our servers.

3. Purpose of Using Information

ek 33 uses collected information only for specific and legitimate purposes. We never use your information without reason or sell it to third parties.

3.1 Service Operations

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Applying bonuses and promotions
• Providing customer support

3.2 Security and Compliance

• Detecting and preventing fraud
• Preventing unauthorised use of accounts
• Age verification — accounts of individuals under 21 will be closed
• Complying with anti-money laundering requirements

3.3 Service Improvement

• Analysing and improving platform performance
• Personalising the user experience
• Diagnosing and resolving technical issues

3.4 Communications

• Sending important account-related notifications
• Informing you about new services or promotions (with your consent)
• Sending transaction confirmation messages

4. Information Sharing and Disclosure

ek 33 does not sell your personal information to third parties. However, information may be shared in certain specific circumstances:

4.1 With Service Partners

We work with trusted service partners to carry out specific functions such as payment processing, IT infrastructure, and fraud detection. These partners may only use information for the specified purpose and in accordance with our instructions.

4.2 Legal Requirements

If legally required to do so — such as by a court order or a valid request from a government authority — ek 33 may disclose relevant information. In such cases, we will always stay within the limits of our legal obligations.

4.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred to the relevant new entity, but the terms of this privacy policy will continue to apply.

5. Data Security Methods

ek 33 follows industry-standard technologies and practices to protect your information. Our security framework includes the following measures:

• SSL Encryption: Every data transfer is encrypted using SSL technology, eliminating the risk of data theft in transit.
• Password Hashing: Your password is never stored directly — only a one-way hash is kept.
• Access Controls: Staff can only access the information they need for their specific role.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Minimisation: We collect and store only the information that is necessary.

However, no method on the internet is 100% secure. If you notice any suspicious activity, please notify our support team immediately.

6. Cookie Policy

The ek 33 website uses cookies, which are small data files stored in your browser. These cookies are used for the normal operation of the platform and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: These help remember your preferences (language, theme, etc.).
• Analytical Cookies: These collect usage statistics to help improve our services.

You can manage cookies through your browser settings, but disabling certain cookies may limit the functionality of the platform.

7. Data Retention Period

ek 33 retains user information for as long as necessary to fulfil the purposes for which it was collected. The following factors are considered when determining the retention period:

• All account information is retained for as long as the account remains active.
• Financial transaction records are kept for a minimum of five years in accordance with applicable legal requirements.
• Even after an account is closed, some information may be retained for a specified period for security and legal reasons.
• Information from inactive accounts is automatically deleted after a set period.

8. Your Rights

As a registered user of ek 33, you have certain important rights over your own information. You can contact our support team to exercise these rights.

8.1 Right to Access Information

You can find out at any time what information we hold about you and how it is being used. Upon request, we will provide you with a copy of your information.

8.2 Right to Correct Information

If any of your personal information is incorrect, you can have it corrected. Many details can be changed directly in your account settings; for others, please contact our support team.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional messages at any time. However, it will not be possible to stop sending important account-related notifications.

9. Protection of Minors

ek 33's services are only for individuals aged 21 or above. We do not knowingly collect personal information from any minor. If a user provides false information about their age, their account will be closed and the related information will be deleted.

We believe in responsible gambling. To learn more, visit our Responsible Gaming page, where you will find detailed information on safe betting practices.

10. Third-Party Links

The ek 33 platform may have connections to certain third-party payment gateways or services. These third parties have their own privacy policies, for which ek 33 is not responsible. We advise you to read their privacy policies before using such services.

11. Policy Changes

ek 33 may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email or mobile number. Continued use of the platform after any changes means you accept the updated policy.

The date of each policy change will be noted at the top of the page. An archived copy of the previous policy will be provided upon request.

12. Contact Us

For any questions, complaints, or requests regarding the privacy policy, please contact us:

•   Instant support is available via 24/7 live chat
•   Email: [email protected]

Our support team provides service in both Bengali and English. We typically respond as quickly as possible after being contacted.